Thank you for shopping with us. We are committed to providing a smooth, reliable, and convenient shipping experience for every customer.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled. By placing an order on our website, you agree to the terms outlined in this policy.

1. Overview

We understand that receiving your order quickly and safely is an important part of your shopping experience. We work with reliable shipping partners to deliver your fashion products in a timely and secure manner.

This Shipping Policy applies to all orders placed through our website, including clothing, apparel, accessories, and other fashion-related products.

Please review the information below carefully before completing your purchase.

2. Order Processing Time

After your order has been successfully placed, our team will begin preparing your items.

Processing Time:

Orders are typically processed within:

1–3 business days

Processing time includes:

• Order verification
• Payment confirmation
• Product preparation
• Quality inspection
• Packaging

Please note that processing times may be extended during:

• Major holidays
• Promotional events
• Seasonal sales periods
• High-volume order periods
• Unexpected operational delays

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.

3. Order Confirmation

After placing an order, you will receive an order confirmation containing your purchase details.

Please carefully review:

• Product information
• Selected sizes
• Colors and variations
• Shipping information

If you notice incorrect information, please contact us as soon as possible. Once an order has entered the shipping process, changes may not be possible.

4. Shipping Methods

We work with trusted shipping carriers and logistics partners to provide reliable delivery services.

Available shipping methods may vary depending on:

• Delivery destination
• Product availability
• Order size
• Shipping conditions

Shipping options and estimated delivery times will be displayed during checkout when available.

5. Estimated Delivery Time

Delivery times depend on the destination, shipping method selected, and external factors.

Estimated delivery times generally include:

Standard Shipping

Estimated delivery:

7–20 business days

Express Shipping

Estimated delivery:

3–10 business days

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside of our control, including:

• Weather conditions
• Customs inspections
• Transportation delays
• Carrier delays
• Public holidays
• Incorrect shipping information provided by customers

6. Shipping Costs

Shipping fees are calculated based on factors including:

• Delivery destination
• Package weight
• Package size
• Shipping method selected

The applicable shipping cost will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions or special shipping offers. Any promotional shipping terms will be clearly displayed on our website.

7. International Shipping

We may provide international shipping services depending on destination availability.

International customers should be aware that:

• Delivery times may vary by country or region
• Customs procedures may affect delivery speed
• Additional import requirements may apply

Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, tariffs, or other fees may be charged by the destination country.

Unless otherwise stated, customers are responsible for any customs fees or additional charges imposed by local authorities.

We recommend checking your local import regulations before placing an international order.

9. Shipping Address Information

Customers are responsible for providing accurate shipping information when placing an order.

Please ensure that your:

• Name
• Shipping address
• Postal code
• Contact information

are correct before completing checkout.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by customers.

10. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

You can use the tracking information to monitor your package status.

Please note:

• Tracking updates may take some time to appear after shipment
• Some international shipments may have limited tracking information
• Delivery updates are controlled by shipping carriers

If your tracking information has not updated for an extended period, please contact us for assistance.

11. Delayed or Lost Packages

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Examples include:

• Carrier delays
• Customs processing
• Severe weather
• Incorrect address information
• Transportation disruptions

If your package appears delayed, please allow additional time for delivery before contacting us.

If a package is confirmed lost by the shipping carrier, we will review the situation and provide assistance where appropriate.

12. Incorrect or Failed Delivery

If a package cannot be delivered due to:

• Incorrect address
• Missing apartment or unit information
• Customer unavailability
• Failure to collect the package

additional shipping arrangements may be required.

Any additional costs caused by incorrect delivery information may be the responsibility of the customer.

13. Damaged Packages

We carefully inspect and package products before shipment.

If your order arrives damaged, please:

1. Take photos of the damaged packaging and product.
2. Contact us as soon as possible after receiving the package.
3. Provide your order details and supporting information.

We will review the situation and assist according to the circumstances.

14. Split Shipments

In some cases, orders containing multiple items may be shipped separately.

This may happen when:

• Products are stored in different locations
• Certain items require additional preparation
• Shipping efficiency needs to be optimized

If your order is shipped in multiple packages, you may receive separate tracking information.

15. Changes After Shipment

Once an order has been shipped, we are unable to change:

• Delivery address
• Shipping method
• Recipient information

Please carefully check your order details before completing checkout.

16. Delivery Responsibility

Once an order has been successfully delivered according to the tracking information provided by the carrier, responsibility for the package transfers to the recipient.

Customers should ensure that packages can be safely received at the provided delivery location.

17. Holiday and Peak Season Shipping

During busy shopping periods, including:

• Holiday seasons
• Promotional events
• New collection launches
• Large sales campaigns

shipping and processing times may take longer than usual.

We recommend placing orders early during peak periods to avoid possible delays.

18. Contact Us

If you have questions regarding shipping, order delivery, tracking information, or other shipping-related concerns, please contact us through the communication methods available on our website.

Our team will make every effort to assist you and provide a smooth shopping experience.