Welcome to the Wearlynova FAQ page.

Here you can find answers to common questions about our products, orders, shipping, payments, returns, and customer services.

If you cannot find the answer you need, please contact our team and we will be happy to assist you.

1. About Wearlynova

What is Wearlynova?

Wearlynova is an online fashion store operated by ApexVibe Limited.

We are dedicated to providing stylish, comfortable, and carefully selected fashion products designed to help customers express their personal style.

What products do you offer?

We offer a variety of fashion products, including:

• Clothing
• Apparel
• Everyday fashion pieces
• Trend-inspired styles
• Seasonal collections

Our collections are designed to provide customers with versatile choices for different occasions and lifestyles.

What makes Wearlynova different?

We focus on combining:

• Modern fashion designs
• Comfortable styles
• Careful product selection
• Reliable customer service
• A smooth online shopping experience

Our goal is to help customers discover clothing that fits their lifestyle and personal expression.

2. Product Questions

How do I choose the correct size?

We recommend checking the size information provided on each product page before purchasing.

Please consider:

• Your body measurements
• Product size chart
• Preferred fit style
• Product description

Different designs and fabrics may have slightly different fits.

What if I choose the wrong size?

If you select the wrong size, you may request a return or exchange according to our Return & Refund Policy.

Please ensure that:

• The product is unused
• Original tags are attached
• The item remains in original condition

Are product colors accurate?

We make every effort to display product colors as accurately as possible.

However, colors may appear slightly different depending on:

• Screen settings
• Device displays
• Lighting conditions
• Photography effects

Small color differences do not necessarily indicate a product issue.

What materials are your products made from?

Materials vary depending on each product.

Please check the individual product description for information about:

• Fabric composition
• Product features
• Care instructions
• Design details

How should I care for my clothing?

To maintain product quality, we recommend following the care instructions provided with each item.

General recommendations:

• Follow washing instructions carefully
• Avoid unsuitable cleaning methods
• Store clothing properly
• Handle fabrics with care

3. Ordering Questions

How can I place an order?

To place an order:

1. Browse our collections.
2. Select your preferred product.
3. Choose size, color, and quantity.
4. Add items to your cart.
5. Complete checkout and payment.

You will receive order confirmation after your purchase is completed.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

Changes or cancellations can only be accepted before your order enters processing or shipment preparation.

Once your order has been shipped, it cannot be canceled.

Can I order multiple products at the same time?

Yes.

You can add multiple products to your shopping cart and complete checkout in one order.

Please carefully check:

• Product styles
• Sizes
• Colors
• Quantities

before completing payment.

How do I know if my order was successful?

After completing your purchase, you will receive order confirmation information.

If you do not receive confirmation, please check:

• Spam/junk folder
• Email address accuracy

You may also contact our customer service team for assistance.

4. Payment Questions

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Payment options may vary depending on your location and available payment services.

Is my payment information secure?

Yes.

We use secure payment processing methods to help protect customer transaction information.

We do not store complete payment card details unless required and securely managed according to applicable standards.

Why was my payment declined?

Payment failures may occur due to:

• Incorrect payment information
• Insufficient funds
• Bank restrictions
• Security verification requirements
• Payment provider issues

If the problem continues, please contact your payment provider.

5. Shipping Questions

Where do you ship?

We provide shipping services where available.

Shipping options depend on:

• Delivery location
• Product availability
• Shipping conditions

Available shipping methods will be shown during checkout.

How long does delivery take?

Delivery time depends on:

• Processing time
• Shipping method
• Destination country
• Customs procedures

Estimated delivery times will be provided during checkout when available.

How long does order processing take?

Orders are generally processed within:

1–3 business days

Processing includes:

• Order verification
• Product preparation
• Quality checking
• Packaging

During holidays or promotional periods, processing times may be longer.

How can I track my order?

If tracking information is available, it will be provided after your order has been shipped.

Please note that tracking updates may take some time to appear.

Why has my tracking information not updated?

Tracking information may be delayed due to:

• Carrier processing time
• International transportation
• Customs procedures
• System updates

Please allow additional time before requesting further assistance.

What should I do if my package is delayed?

Shipping delays may happen due to circumstances outside our control, including:

• Weather conditions
• Customs delays
• Carrier issues
• Public holidays

Please allow additional delivery time and contact us if your order remains delayed.

6. Returns and Exchanges

Do you accept returns?

Yes.

Eligible products may be returned according to our Return & Refund Policy.

Products must generally:

• Be unused
• Remain in original condition
• Include original tags and packaging
• Meet the return requirements

How do I request a return?

To request a return:

1. Contact our customer service team.
2. Provide your order details.
3. Explain the reason for your return.
4. Wait for return instructions.

Please do not send products back before receiving approval.

Can I exchange my item?

Eligible products may be exchanged depending on:

• Product availability
• Product condition
• Return eligibility

Exchange options may include:

• Different sizes
• Different colors
• Replacement products

Who pays return shipping costs?

Return shipping responsibility depends on the reason for return.

Customers may be responsible for return shipping costs for:

• Wrong size selection
• Personal preference changes
• Unwanted items

We may cover costs for:

• Incorrect products sent
• Damaged items
• Confirmed product defects

How long does a refund take?

Once your returned item has been inspected and approved, refunds will be processed through the original payment method.

The final refund arrival time depends on your payment provider.

7. Product Issues

What if I receive the wrong item?

If you receive an incorrect item:

Please contact us and provide:

• Order information
• Product details
• Photos of the received item

We will review the issue and provide assistance.

What if my item arrives damaged?

If your product arrives damaged:

Please:

1. Take photos of the product and packaging.
2. Contact us as soon as possible.
3. Provide order information.

Our team will review your request.

What if an item is missing from my order?

If your order is incomplete, please contact us with:

• Order number
• Missing product details
• Package information

We will investigate and assist you.

8. Account Questions

Do I need an account to shop?

Account requirements depend on website settings.

Creating an account may provide benefits such as:

• Easier checkout
• Order history access
• Faster shopping experience

How can I protect my account?

We recommend:

• Using a strong password
• Keeping login details private
• Avoiding sharing account information
• Updating passwords regularly

9. Promotions and Discounts

Do you offer promotions?

We may offer:

• Seasonal promotions
• Special discounts
• New collection offers
• Limited-time campaigns

Available promotions will be displayed on our website.

Can discount codes be combined?

Discount code conditions may vary.

Please review promotion terms before using discount codes.

10. Customer Service

How can I contact Wearlynova?

You can contact us through:

ApexVibe Limited

Address:

Rm D07.8/F
Kai Tak Fty Building
No. 99 King Fuk Street
San Po Kong
Hong Kong

Email:

olfatoluxo@gmail.com

Phone:

+34 651 40 01 91

When will I receive a response?

Response times may vary depending on inquiry volume, weekends, holidays, and operational conditions.

We will make every effort to respond as soon as possible.

11. Privacy and Security

How do you protect my personal information?

We respect customer privacy and take reasonable measures to protect personal information.

Customer information is used only for purposes related to:

• Order processing
• Customer support
• Website operation
• Service improvement

For more information, please review our Privacy Policy.

12. General Questions

Will you add new products?

Yes.

We regularly update our collections with new styles, seasonal products, and fashion inspirations.

How can I stay updated about new collections?

You can check our website regularly for:

• New arrivals
• Special offers
• Latest collections

Contact Information

ApexVibe Limited

Rm D07.8/F
Kai Tak Fty Building
No. 99 King Fuk Street
San Po Kong
Hong Kong

Email:
olfatoluxo@gmail.com

Phone:
+34 651 40 01 91