At Wearlynova, operated by ApexVibe Limited, customer satisfaction is our priority. We want every customer to enjoy a positive shopping experience and feel confident when purchasing our fashion products.

If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds.

By placing an order on our website, you acknowledge and agree to the terms described in this policy.

1. About Our Return Policy

We carefully select, inspect, and prepare every product before shipment to ensure customers receive quality fashion items.

However, we understand that customers may occasionally need to return or exchange products due to:

• Incorrect size selection
• Product issues
• Damaged items
• Incorrect items received
• Other eligible reasons

This policy applies to all clothing, apparel, accessories, and fashion products purchased through:

Wearlynova

operated by:

ApexVibe Limited

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted within the applicable return period.
• The product must be unused, unworn, and in original condition.
• All original tags, labels, packaging, and accessories must be included.
• The product must not have been washed, altered, damaged, or worn.
• Proof of purchase or order information must be provided when requested.

Products that do not meet these requirements may not be accepted for return.

3. Return Period

Customers may request a return within:

[Insert Return Period] days after receiving the order.

We recommend checking your order immediately after delivery to ensure that any issues can be reported within the required timeframe.

Return requests submitted after the return period may not be accepted.

4. Items That Cannot Be Returned

For product protection, hygiene, and safety reasons, certain items may not qualify for return.

Non-returnable items may include:

• Items that have been worn or washed
• Products without original tags or packaging
• Products damaged due to improper use
• Items modified or altered by customers
• Final sale items (if applicable)
• Customized or personalized products
• Gift cards or promotional items where applicable

If you are unsure whether your product qualifies for return, please contact us before sending the item back.

5. Clothing Size and Fit

We understand that choosing clothing sizes online can sometimes be challenging.

Before purchasing, we recommend carefully reviewing:

• Size charts
• Product measurements
• Fabric details
• Product descriptions

If an item does not fit as expected, a return or exchange request may be submitted according to this policy.

Please note that personal fitting preferences, body shape differences, or styling expectations may not always qualify as product defects.

6. Return Request Process

To request a return, please follow these steps:

Step 1: Contact Us

Contact our customer service team through:

Email:

olfatoluxo@gmail.com

Phone:

+34 651 40 01 91

Please provide:

• Order number
• Customer name
• Product details
• Reason for return
• Photos or supporting information if applicable

Step 2: Return Review

Our team will review your request and confirm whether your return meets the requirements.

Please wait for return approval before sending any products back.

Unauthorized returns may not be accepted.

Step 3: Send the Product Back

Once your return request has been approved:

• Pack the product securely.
• Include all original packaging and tags.
• Follow the return instructions provided.

Customers may be responsible for return shipping costs unless the return is caused by an error on our part or a confirmed product issue.

Step 4: Product Inspection

After receiving the returned item, we will inspect the product condition.

The refund or exchange process will begin after the returned product has been approved.

7. Return Shipping Costs

Return shipping costs depend on the reason for return.

Customer Responsibility

Customers may be responsible for return shipping costs when:

• The wrong size was selected
• The customer changes their mind
• The product is no longer wanted
• Personal preference changes

Our Responsibility

We may cover return-related costs when:

• The wrong product was sent
• The product arrived damaged
• The product has a confirmed quality issue

Each case will be reviewed individually.

8. Refund Policy

Once your returned item has been received and inspected, we will process the refund if the return meets all requirements.

Refunds may include:

• Eligible product purchase amount

Refunds generally do not include:

• Original shipping fees unless required
• Return shipping costs
• Customs duties or import fees
• Additional charges outside the product price

9. Refund Processing Time

Approved refunds will be issued through the original payment method.

The time required for the refund to appear may depend on:

• Payment provider processing time
• Banking procedures
• Financial institution policies

Please allow additional processing time after the refund has been completed.

10. Exchanges

We may provide exchanges for eligible products depending on availability.

Customers may request exchanges for:

• Different sizes
• Different colors
• Replacement of defective products

Exchange approval depends on:

• Product availability
• Product condition
• Return eligibility

If the requested replacement item is unavailable, we may provide another suitable solution.

11. Damaged, Defective, or Incorrect Items

We carefully check products before shipment.

If you receive:

• A damaged product
• A defective item
• The wrong product
• Missing items from your order

please contact us as soon as possible.

Please provide:

• Order information
• Description of the issue
• Clear photos of the product
• Photos of packaging if available

We will review your request and provide appropriate assistance.

12. Lost or Damaged Return Packages

Customers are responsible for returned packages until they are successfully received by us.

We recommend using a shipping method with tracking information.

We are not responsible for:

• Lost return packages
• Damaged return packages
• Delays caused during return transportation

13. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters processing or shipment preparation.

Once the order has been shipped, cancellation is no longer possible and the order must follow the return process.

14. Promotional Products and Discount Orders

Products purchased during promotional campaigns or special offers may have different return conditions.

Discounted products may be subject to specific return limitations depending on promotion terms.

Any special conditions will be clearly communicated during the promotion period.

15. Product Care Responsibility

Customers should follow recommended care instructions to maintain product quality.

Returns may not be accepted for damage caused by:

• Incorrect washing
• Improper drying
• Chemical damage
• Normal wear and tear
• Incorrect storage

Please follow the care instructions provided with your product.

16. International Returns

For international customers:

• Return procedures may vary depending on location.
• Customers may be responsible for return shipping costs.
• Customs duties, taxes, and import fees may not be refundable.

Customers should review return requirements before sending products internationally.

17. Changes to This Return Policy

ApexVibe Limited reserves the right to update or modify this Return & Refund Policy at any time.

Changes will be posted on this page with the updated date.

Customers are encouraged to review this policy regularly.

18. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

ApexVibe Limited

Address:

Rm D07.8/F
Kai Tak Fty Building
No. 99 King Fuk Street
San Po Kong
Hong Kong

Email:

olfatoluxo@gmail.com

Phone:

+34 651 40 01 91